--- title: "Managing Properties" description: "View, create, update, and delete the properties that make up your community, and see who lives at each one now and before." url: https://support.communitrak.com/en/articles/14-managing-properties collection: "Members & Groups for Leaders" updated: 2026-10-28 language: en --- # Managing Properties View, create, update, and delete the properties that make up your community, and see who lives at each one now and before. Properties are the addresses or lots that make up your community. Each property can have one or more households, and keeps a record of the households that lived there before. The **Properties** page lists every property, and each property's page shows its current and previous households, its request history, and a map. ## **Who can do this** The Properties page and each property's page require the **View & Update Property Information** permission. Creating a property requires **Create Property**, and deleting or restoring one requires **Delete a Property**. Some options may be unavailable or appear differently depending on your level of account access. ## **Open the Properties list** 1. Log in to Communitrak at [https://app.communitrak.com](https://app.communitrak.com). 2. In the main navigation menu, expand **Members & Groups** and click **Properties**. ![](https://staticfiles.gleap.io/ghelparticle/zdAeQOwq3VMzYtvN57g2QjtvEfOsChrMI7UPOcP4ZpU7aW0C5jMSmop9GvGlWWakWU9Kelu6cdn.png) ### **Status icons and tabs** - **Green checkmark** (Active): the property has at least one active household. The **Active** tab lists these. - **Gray X** (Vacant): the property has no active household and is considered unoccupied. It may still have previous households. The **Vacant** tab lists these. - **Red trash can** (Deleted): the property has been deleted. The **Deleted** tab lists these, but only if you also have the **Admin View for Members** permission. The **All** tab shows every property that hasn't been deleted. ### **Search and columns** The search box matches property addresses and the names of each property's active households, which are listed under the address. Click **Columns** to turn the **\# Households** and **Actions** columns on or off. The Actions column holds the view icon, plus the delete and restore icons if you have Delete a Property. ## **Create a property** 1. Click **New Property** in the top-right corner of the page. 2. Under **Address Type**, choose **Street Address** or **Lot Number**. 3. Enter the **Street Address** and optional **Apartment/Unit**, or the **Lot Number**. Then enter the **City**, **State**, and **ZIP Code**. 4. Click **Validate**. Communitrak formats the address and shows it back to you. 5. Check the formatted address. Click **Back** to fix it, or **Create Property** to save it. If the address already exists in your community, Communitrak tells you instead of creating a duplicate. A new property starts empty and shows as Vacant. To add residents, invite them and choose this property (see "Inviting and Onboarding New Members"), or create a household from the property's page. ## **The property page** Click a property's address, or the eye icon, to open its page. ![](https://staticfiles.gleap.io/ghelparticle/fSzx4l58PySpRtU1VGPlwqtybaJvPAf7rT8IMpq2qGjHfxpb6p9GG41Uo331QO2mzXJIt8irRUz.png) ### **Households** The **Households** card lists: - **Current Households**: active households, with their member count, join date, and members. - **Previous Households**: inactive households, the people who lived here before. They appear dimmed. Click a household to open its page. The menu icon on each household offers **Set Inactive** or **Set Active**, **Update Alias**, **Invite Member** (active households only), **Move Household**, and **Delete Household**, depending on your permissions. These work the same way as on the household's page; see "Managing Households." Click **New Household** to create a household at this property. This requires the **Create Household** permission. ### **Request History** When Requests is on and you can view at least one request type, the page lists the requests filed for this property of the types you can view (**View General**, **Maintenance**, or **Architectural Requests**). Violations are included if you also have **View Community Violations**. This history belongs to the address, so it stays here when households come and go. ### **Map and Property Actions** The map shows the property's location. If the address can't be mapped, you'll see "Address not available for mapping." The **Property Actions** card holds **Update Property Address** and **Delete Property**. ## **Update a property's address** 1. On the property's page, click **Update Property Address**. 2. Change the address type or fields, and click **Validate**. 3. Check the formatted address and click **Update Property**. The new address applies to every household at the property, current and previous. ### **If the address already exists** If you change a property to an address that's already in your community, the two are duplicates. If you have Delete a Property, Communitrak offers to merge them in a dialog titled **This address already exists**: - Its households, requests, vehicles, and pending invitations move to the existing property, and the duplicate is deleted. - Check **Set the moved households to inactive** if they're past residents. Leave it unchecked if they still live there. - Click **Move and Remove Duplicate**, or **Remove Duplicate** if the duplicate has no households. ## **Delete or restore a property** You can delete a property only after every household on it, current and previous, has been moved to another property or deleted. Until then, the trash icon in the list is grayed out; hover over it to see why. To delete, click **Delete Property** on its page or the trash icon in the list. Deleting a property hides it rather than erasing it. To bring one back, open the **Deleted** tab and click the restore icon. ## **Things to know** - A property can have more than one active household, for example a duplex. When a home is sold, set the old household inactive and invite the new owners into a new household at the same property, so the property keeps a record of both. - There is no export on the Properties page. The Households and Community Members exports include each household's address. - Most actions on this page are unavailable while your community's Communitrak subscription is in read-only mode. If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.