We will update this document to reflect the current fee structure used by Communitrak.
Monthly Access Fee
Communitrak offers two pricing plans: Communitrak Standard and Communitrak Pro. Communitrak Standard is $45 per month and is available to communities with less than 75 homes. Communitrak Pro is $65 per month is available to communities with less than 150 homes. For communities with more than 150 homes, please contact Communitrak Support for pricing.
A 14-day free trial period of Communitrak Pro is available to all new customers.
Your community's billing cycle will start 14 days after the account was originally opened and cycles each month. Sales tax may apply depending on your community's location. We'll automatically settle the monthly access fee using the payment method on file for the community. You can add or update your community's payment method here: app.communitrak.com/auth/community/billing.
Payment Processing Fees
Communitrak charges 4.5% to process credit/debit card, Apple Pay, and Google Pay payments and 2.4% to process ACH payments. Communities can choose whether the resident or HOA is responsible for paying the fee for certain transactions. Please see below for certain situations when community management is always responsible.
If the resident is responsible for fees, the fee will be added to the total payment amount. Because this increases the overall charge amount, the fee paid by the resident will be a little higher than if management pays the fee. The payout to the HOA will be the exact dollar amount as the initial charge. For example, if the charge amount is $10.00, the ACH processing fee will be 24¢. The resident will pay $10.24, and $10.00 will be transferred to your community checking account.
If management is responsible for fees, the payout to the HOA will be equal to the charge amount minus the processing fee. For example, if the charge amount is $10.00, the ACH processing fee will be 24¢. The resident will pay $10.00, and $9.76 will be transferred to your community checking account.
Bank Transfers to HOA
The first bank transfer for every new Communitrak HOA account is typically processed 7-14 days after the first successful resident payment has been made. This delay allows us to mitigate some of the risks inherent in providing payment processing services. After the first transfer, all subsequent transfers are processed each day and typically take 2 business days to land in your HOA's checking account.
Communitrak Standard allows communities to two send safe alerts each billing cycle, while Communitrak Pro allows five. You can view the number of remaining alerts by visiting the Safe Alert page after logging into Communitrak (app.communitrak.com/auth/safety). After the limit of alerts has been met, your community will be billed $1.75 per safe alert. This will be added to your monthly invoice which is settled at the end of your billing cycle (found at app.communitrak.com/auth/community/billing).
Situations where community management is always responsible for processing fees
There are situations where community management is always responsible for processing fees.
- Amenity reservation fees & deposits: Payment processing fees for any fees or deposits charged to reserve an amenity are always covered by community management.