--- title: "Submitting and Tracking Requests" description: "Submit general, maintenance, or architectural requests and follow their progress through comments, files, and status updates." url: https://support.communitrak.com/en/articles/30-submitting-and-tracking-requests collection: "Requests & Violations for Residents" updated: 2026-11-02 language: en --- # Submitting and Tracking Requests Submit general, maintenance, or architectural requests and follow their progress through comments, files, and status updates. Requests let you report an issue, ask for a community service, or ask permission to make changes to your property. Once you submit one, you can follow its status, talk with your community's leaders in comments, add files, and get notified as it moves along. ## **Who can do this** Submitting a request requires the Create Request permission, which most members have. You can always see your own requests, requests about your household, and any request you've been added to. Some options may be unavailable or appear differently depending on your level of account access. ## **Find the Requests page** 1. Log in to Communitrak at [https://app.communitrak.com](https://app.communitrak.com). 2. In the main navigation menu, expand **Requests** and click the type you want: - **General** for community services and general questions. - **Maintenance** for repairs and maintenance needs. - **Architectural** for changes to your property that need the association's approval. The types you see depend on what your community has turned on. A badge on the Requests menu item shows how many requests are pending, with a count on each type, and a dot appears when one of your requests has activity you haven't seen yet. ## **Submit a new request** 1. Click **New Request** in the top-right corner of the requests page. On a phone it shows as a **+** button. 2. The **Request Type** is already chosen from the page you came from. 3. Enter a **Title**. This field is required. 4. If your community uses them, choose a **Category**, called **Project type** on architectural requests, such as Fence or Roof. 5. Under **Select Impact Area**, choose where the request applies: - **Household**: Pick a household from the **Select Household** list. You can type to filter it. - **Amenity**: Pick a community amenity from the **Select Amenity** list. - **Other**: Enter an **Area Name**, for example "Main entrance" or "Parking lot B". 6. Add a **Description**. Describe the issue, where it is, and anything else that helps. 7. Optionally set a **Requested Completion Date** for when you'd like it handled. Past dates can't be selected. 8. Optionally attach photos or documents under **Attachments** with **Add files**. They upload when you create the request. 9. Click **Create Request**. > **Info:** **Note:** When you select a household, everyone in that household is added to the request automatically and is notified about updates. If your community lists documents an application has to include, they appear on the form under **What this application needs**. Nothing there stops you from submitting. Attach what you have, and add the rest to the request later. For architectural requests, see "Applying for Architectural Approval". ### **If your community uses a form** Some communities collect requests through their own form, which asks the questions they need answered up front. - If the form is required, **New Request** takes you straight to it. When you submit it, the request is filed for you, and **View my request** opens it. - If the form is suggested, the New Request page shows a note with **Open the application form**. You can use the form or continue with the standard one. - Some communities show a blue **Forms & Polls** banner on the requests page asking you to use a form. Click **Forms** and choose the one that fits. ## **Track your request** After you submit, the request opens. You can come back to it any time by clicking it in the requests list. ### **Status** A colored banner at the top shows where your request stands: - **Pending** (yellow): The request is open and awaiting action. - **Past Due** (red): The request is still open and the completion date you asked for has gone by. That date is your request, not a promise from the association, so treat this as a prompt to follow up. - **Completed** (green): The request has been resolved. - **Approved** (green): The request was approved. - **Denied** (red): The request was turned down. Your community's reasons appear on the request. - **Withdrawn** (gray): You withdrew the request before a decision. - **Deleted** (gray): Your community removed the request. ### **Request details** Below the status you'll see the title, the property or area, the date it was opened, your **Requested completion** date (or the date it was closed), the description, and who filed it. ### **See what's new** When something happens on a request while you're away, a blue banner at the top summarizes what changed since you last opened it. Click **Jump to it** to scroll straight to the new comments or files, which are highlighted in blue, or close the banner with the X. On the requests list, click the filter button and turn on **New activity** to show only requests with updates you haven't seen. ### **Comments** Use **Comments** to talk with leaders and anyone else following the request. Comments are visible to everyone on the watchlist. Type in **Write a comment...** and click the check mark to post. You can delete your own comments at any time. ### **Reply by email** When someone comments, adds a file, or changes the status of the request, the email you get says you can reply directly to it. Your emailed reply is posted as a comment from you, marked **via email**, the same as commenting in Communitrak. Photos and files you attach are added to the request's files, up to 10 MB each, including iPhone photos. - Reply within 30 days of receiving the email. After that, open the request in Communitrak instead. - Emailed replies follow the same rules as commenting in the app. If you no longer have access to the request, your reply isn't posted and you'll get an email saying why. - If a file you emailed couldn't be saved, you'll get an email telling you which one and why. ### **Attached Files** Click **Add** in **Attached Files** to upload more files, up to 10 MB each. You can attach documents (PDF, Word, Excel, PowerPoint, text, CSV) and images (JPG, PNG, GIF, BMP, SVG). Anything over 10 MB is skipped, and the rest of your selection still uploads. To delete a file you uploaded, open its menu and choose **Delete**. ### **Watchlist** The **Watchlist** shows everyone who can see the request and is notified about it. You're labeled **Applicant**, the rest of your household **Applicant household**, and others following it **Collaborator**. If a leader submitted the request for you, they're labeled **Filed the request**. If someone added you as a collaborator, you can click **Leave** to stop following it. ### **Activity** The **Activity** section is a running log of everything that has happened on the request: when it was opened, edited, completed, approved, denied, withdrawn, or reopened, and when comments, files, and people were added or removed. ### **Summarize a long request** If your community has AI features enabled, a **Summarize** button appears above the comments. Click it to get a short plain-language summary of the request and its discussion. Use **Regenerate** to refresh it after new activity. ## **Change or withdraw your request** - **Edit**: While a request you filed is pending, click **Edit** to change the title, category, impact area, description, or requested completion date, then **Save Changes**. - **Withdraw**: If you no longer need it, click **Withdraw** while it's pending and confirm. It closes without a decision and shows as withdrawn, not denied. To pursue it again later, submit a new request. Only your community's leaders can delete a request or mark it completed. ## **Things to know** - Your community may have a committee review some types of requests. If so, you'll see a **Committee Review** card on the request showing its progress, anything still needed from you, and the decision once it's published. See "Applying for Architectural Approval". - You're notified by email and push when someone comments, adds a file, or changes the status, following your notification settings. See "Email Notifications". - Leaders may hold a separate internal discussion on a request. You don't see it, and nothing you post is hidden from them. - If you don't see a **New Request** button, your account doesn't have permission to submit requests. Contact your community's leaders. If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.