---
title: "Resetting Your Password"
description: "Forgot your password? Request a reset link by email, create a new password, and sign back in to Communitrak."
url: https://support.communitrak.com/en/articles/65-resetting-your-password
collection: "Your Account for Residents"
updated: 2026-10-14
language: en
---

# Resetting Your Password

Forgot your password? Request a reset link by email, create a new password, and sign back in to Communitrak.

If you can't remember your Communitrak password, you can set a new one yourself in a few minutes. You'll need access to the email inbox you use for Communitrak.

## **Who can do this**

Anyone with an activated Communitrak account can reset their own password. Community Leaders and Communitrak Support cannot see or set your password for you.

## **Request a reset link**

1.  Go to [https://app.communitrak.com](https://app.communitrak.com).
    
2.  Below the **Password** box, click **Forgot password?**
    
3.  Enter the **Email address** you use to sign in to Communitrak.
    
4.  Click **Send reset link**.
    

![The Reset Password page](https://staticfiles.gleap.io/p6a11ae47d9c37001f730c316/ip5OD6FRKOF6Po2D8djGy519CR4iCt5PCySEWccEBh6AnTQ2UlxXj9FY7INIorCzQm09rRhhp6Q.jpg)

You'll see **Check Your Email**. For your security, this message looks the same whether or not the address has an account, so it can't be used to find out who uses Communitrak.

![The Check Your Email confirmation](https://staticfiles.gleap.io/p6a11ae47d9c37001f730c316/9pqRPityMewgjZGjwYJIiE1r8Gj0FV8OqL5nGIUig3dNjQol3Ujg52OnYHDHyWhSNyNmpHl2dq0.jpg)

## **Open the reset email**

5.  Open the email titled _Password Reset Request - Communitrak_. It usually arrives within a few minutes.
    
6.  Click **Reset My Password**. If the button doesn't work, copy the link below it and paste it into your browser's address bar.
    

![The Password Reset Request email with the Reset My Password button](https://staticfiles.gleap.io/p6a11ae47d9c37001f730c316/ySHp2glQJEQ39yN0rIFRiMIQ6xm4L4NGhZJxoL5TMXFOTdnBdazADcEVTKBSuCfQ5gK5cB9XzuI.jpg)

> **Warning:** **Heads up:** The link works for 1 hour and can only be used once. If it has expired, request a new one.

## **Create your new password**

7.  On **Create New Password**, enter a **New Password**.
    
8.  Type it again under **Confirm New Password**. Your password needs at least 8 characters, one uppercase letter, one lowercase letter, and one number or special character, and can't be longer than 72 characters. The list below the boxes checks off each one as you meet it.
    
9.  Click **Reset Password**.
    
10.  When you see **Password Reset Successful**, click **Go to Sign In** and sign in with your new password.
     

![The Create New Password page with the password requirements list](https://staticfiles.gleap.io/p6a11ae47d9c37001f730c316/kRIyIOumtrHsn7iDBrDNeJWXlNfHtsBXi9ZFJRo7Csnp4ZZGQCSL1wmYDK8fvCnSANN3AQMmg05.jpg)

## **What happens next**

-   You're signed out of Communitrak on every device, including your phone and any other computers. Sign in again on each one with your new password.
    
-   Communitrak sends a confirmation email titled _Password Reset Successful - Communitrak_. If you get this email and didn't reset your password, contact Communitrak Support right away.
    
-   If you use two-factor authentication, it stays on. Every browser you'd chosen to trust is forgotten, so your next sign-in asks for a code.
    

## **Troubleshooting**

-   **The reset email never arrived.** Check your spam or junk folder. Make sure you entered the same email address you use to sign in. If you've asked 3 times in the past hour, wait an hour before trying again, because further requests are ignored.
    
-   **My email address was never verified.** Reset links only go to a verified address. If yours hasn't been confirmed yet, for example because a Community Leader entered it for you, no reset email is sent. Chat with Communitrak Support for help getting back in.
    
-   **The page says the link "has expired or already been used."** Click **Request a New Reset Link** and start again. Only the newest email's link will work.
    
-   **I never finished joining my community.** If you haven't activated your account yet, there is no password to reset, and no reset email is sent. Follow _Signing In for the First Time_ using your invitation, or ask your community's leaders to resend it.
    
-   **I lost my authenticator app and my backup codes.** Resetting your password won't turn off two-factor authentication. Use **Can't use your authenticator or backup codes?** on the two-factor screen instead. See _Account Security_.
    
-   **I know my password and want to change it.** You don't need a reset link. Sign in and change it from your security settings. See _Account Security_.
    

If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.