Residents

How to Reset your Communitrak Password

Follow the steps outlined in this support article to reset your Communitrak password and regain access to your Communitrak account.

Step 1: Visit app.communitrak.com/forgot-password.

Screenshot | Provide your email address.

Step 2: Provide your email address.

You’ll want to provide the email address associated with your Communitrak account. Then tap Continue.


Step 3: Check your email.

If a Communitrak account exists with the email address you provided, a message containing a six-digit, single-use code will be sent to the email address.


Step 4: Provide the six-digit code.

Type or copy and paste the six-digit code. This is a single-use code, so there is no reason to remember it or write it down. You should also never share codes like this one with anyone.

Screenshot | Provide the six-digit verification code.

Step 5: Create a new Password.

If the correct verification code is provided, you’ll be prompted to create a new account password. You’ll provide the new password twice to ensure it was typed correctly.

Screenshot | Create a new password

Step 6: Complete and Log in.

Your password has been reset successfully, and you may now log in to Communitrak using your email address and the new password you just set.

Screenshot | Password Rest Successfully

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