Communitrak allows you to make payments to your HOA online easily and securely. This article provides guidance on how to add a new payment method to your Communitrak account which can be used to settle a charge assessed by your HOA.
Adding a Debit or Credit Card
Follow these steps to add a your debit or credit card to Communitrak for future manual payments and, if enabled, Auto Pay.
- Navigate to app.communitrak.com/dashboard.
- Click “Payments” in the main navigation menu.
- In the “Payment Methods” panel, click the “+Add” button.
- Select “Debit / Credit Card.”
- Type your debit or credit card number, expiration date, CVV security code, and zip code.
- Click “Save.”
Here’s step-by-step guidance with screenshots:
Adding a Bank Account for ACH Payments
Follow these steps to add a your bank account to Communitrak for future manual payments and, if enabled, Auto Pay.
- Navigate to app.communitrak.com/dashboard.
- Click “Payments” in the main navigation menu.
- In the “Payment Methods” panel, click the “+Add” button.
- Select “Bank Account.”
- Provide the name on your account, account number, and routing number.
- Click “Save Account.”
- Manually linking a bank account will automatically send two small deposits to your account. You should see them on your online statement within 2-3 business days. Once these deposits have cleared, you’ll need to provide the amounts to verify your account.
Once you have received the two deposits, follow these steps:
- Return to app.communitrak.com/financial.
- In the “Payment Methods” panel, click the “Verify Bank Account” link under the account listing.
- In the new window, provide the two deposit amounts in cents.
- Click “Verify Account,” and click “Ok” to close the pop-up window.
Please note that the account must be verified before it can be used for ACH payments.
Here’s step-by-step guidance with screenshots: