Adding a New Payment Method

Communitrak allows you to make payments to your HOA online easily and securely. This article provides guidance on how to add a new payment method to your Communitrak account which can be used to settle a charge assessed by your HOA.

Adding a Debit or Credit Card

Follow these steps to add a your debit or credit card to Communitrak for future manual payments and, if enabled, Auto Pay.

1. Navigate to app.communitrak.com/dashboard.
2. Click “Payments” in the main navigation menu.
3. In the “Payment Methods” panel, click the “+Add” button.
4. Select “Debit / Credit Card.”
5. Type your debit or credit card number, expiration date, CVV security code, and zip code.
6. Click “Save.”

Here’s step-by-step guidance with screenshots:

Adding a Bank Account for ACH Payments

Follow these steps to add a your bank account to Communitrak for future manual payments and, if enabled, Auto Pay.

1. Navigate to app.communitrak.com/dashboard.
2. Click “Payments” in the main navigation menu.
3. In the “Payment Methods” panel, click the “+Add” button.
4. Select “Bank Account.”
5. Provide the name on your account, account number, and routing number.
6. Click “Save Account.”
7. Manually linking a bank account will automatically send two small deposits to your account. You should see them on your online statement within 2-3 business days. Once these deposits have cleared, you’ll need to provide the amounts to verify your account.

Once you have received the two deposits, follow these steps:

1. Return to app.communitrak.com/financial.
2. In the “Payment Methods” panel, click the “Verify Bank Account” link under the account listing.
3. In the new window, provide the two deposit amounts in cents.
4. Click “Verify Account,” and click “Ok” to close the pop-up window.

  Please note that the account must be verified before it can be used for ACH payments.

Here’s step-by-step guidance with screenshots: