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Communitrak Support

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Getting Started

Take your first steps in Communitrak: download the Resident Guide, find your way around the Dashboard, install the app on your phone, and learn how leaders get a community ready.

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Bulletin Board

Post announcements, share updates, comment, and moderate your community's shared feed.

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Calendar

Browse community, amenity, and group events, create one-time and repeating events, and collect RSVPs.

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Articles

Browse, create, and manage knowledge base articles for community policies, guidelines, and reference material.

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Amenities

Check amenity hours and availability, make reservations, and configure amenity settings.

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Members & Groups

View the member directory, manage households and properties, invite residents, and organize groups.

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Financial & Payments

Make payments, manage charges, track transactions, and configure payment processing for your community.

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Alerts

Send urgent messages to your community via dashboard banners, email, and SMS.

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Messages

Send and receive messages with individuals or groups, manage your inbox, and track read receipts.

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Files & Documents

Upload, organize, and share files and folders with role-based access controls.

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Forms & Polls

Fill out and submit forms, create polls, collect responses, and review results.

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Requests & Violations

Submit maintenance and architectural requests, track their progress, and manage community violations.

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Pets

Register your pets, browse the Pet Directory, find the owner of a loose pet, and set up required pet records.

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Parking

Register household and visitor vehicles, see what's parked at your property, and manage the community vehicle directory.

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Access Control

Connect Communitrak to your UniFi Access doors, manage access cards, PINs, and Touch Passes, and review who came and went.

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Classifieds

Find local vendors your neighbors recommend, add and review companies, and set up sponsored listings for local businesses.

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Community Website

Publish a public website for your community, arrange its sections and pages, connect your own domain name, and see how many people visit.

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Community Settings

Set your community's preferences and brand color, manage roles and permissions, review your Communitrak subscription and billing, and keep your community's details current.

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Your Account

Update your profile and contact details, secure your sign-in, choose which emails you receive, and manage who lives in your household.