The Articles module is your community's knowledge base. Community Leaders can publish policies, guidelines, how-tos, and other reference material that residents can browse at any time. Articles support rich text, hero images, categories, scheduled publishing, and role-based visibility.
All residents can browse and read published articles. Creating, editing, and managing articles requires specific permissions. Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
Click Articles in the main navigation menu.
The page displays articles in a card grid. Each card shows the hero image (if set), category badge, title, subheading, status, and publish date.
Use the search bar at the top to filter articles by title, subheading, or content.
For more specific filtering, click the filter icon to expand the filter panel:
Category -- filter by a specific article category.
Status -- filter by Published, Draft, or Unpublished. Draft and Unpublished options are only visible to Community Leaders who can manage articles.
Use the Sort by dropdown to change the order: Newest First, Oldest First, Title (A-Z), or Title (Z-A).
Click Clear Filters to reset all active filters.
Click any article card to open it. The article detail page shows:
Hero image and caption (if set)
Category badge
Title and subheading
Status and publish date
Last updated date (if the article has been edited since publishing)
Visibility (which roles can see the article, or "All Members")
The full article content
Author name and avatar (if the author chose to display this)
Click the back arrow to return to the articles list.
Click New Article in the top-right corner of the Articles page.
Enter a Title.
Optionally enter a Subheading to provide a short summary that appears on the article card.
Select a Category from the dropdown. To create a new category on the fly, click New Category next to the dropdown, enter a name, and click Create.
Set the Status:
Draft -- the article is saved but not visible to residents.
Published -- the article is live and visible to residents (based on visibility settings).
Unpublished -- the article was previously published but is now hidden.
If the status is set to Published, a Publish Date field appears. Set it to today to publish immediately, or pick a future date to schedule the article.
To add a hero image, drag and drop an image file onto the upload area, or click it to browse. Supported formats are JPG, PNG, GIF, and WebP (10 MB max). Optionally add a caption.
Write the article content in the rich text editor. The editor supports headings, bold, italic, lists, links, images, and other formatting.
Check Show Author if you want your name and avatar displayed on the article.
Under Article Visibility, choose who can see the article:
Public -- visible to all community members.
Restricted -- visible only to members with selected roles. Check the roles that should have access.
Click Save Article.
Open the article you want to edit.
Click Edit in the top-right corner.
Update the fields you want to change.
Click Update Article.
Open the article you want to delete.
Click the trash icon in the top-right corner.
Confirm the deletion in the dialog that appears.
To publish an article at a future date:
In the article editor, set the Status to Published.
Set the Publish Date to the date you want the article to go live.
Save the article.
The article will show a "Scheduled" indicator on the articles list and a banner on the article detail page until the publish date arrives. Residents will not see the article until then.
Categories help organize your articles so residents can find what they need.
Click Manage Categories in the top-right corner of the Articles page.
The dialog lists all categories, showing the category name, the number of articles in each, and whether it's a default or custom category.
To create a category, click New Category, enter a name, and click Create.
To delete a custom category, click the trash icon next to it. If the category contains articles, you'll be asked to choose another category to move them to before confirming.
The Articles module only appears in the main navigation menu if it is enabled for your community in Preferences.
Articles with restricted visibility are only shown to members whose role is included in the article's role list. Community Leaders with the Manage Articles permission can always see all articles.
Draft and Unpublished articles are only visible to Community Leaders who can manage articles. Residents only see published articles.
Your search, filter, and sort preferences are preserved when you navigate to an article and come back to the list.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
