Properties are the physical addresses in your community. Each property can have one or more households assigned to it. The Properties page shows every property at a glance, and each property's detail page shows current and past occupants along with a map view.
Anyone with the View/Update Property Info permission can access this page. Creating new properties requires the Create Property permission. Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand Members & Groups and click Properties.
A color-coded icon next to each property tells you its occupancy status:
Green checkmark (Active): the property has an active household attached to it.
Gray X (Vacant): the property does not have an active household attached to it and is considered unoccupied.
Red trash (Deleted): the property has been deleted.
Tabs across the top of the page let you filter properties:
All shows every property.
Active shows properties that have an active household. An info banner reads: "These properties have an active household attached to them."
Vacant shows unoccupied properties. An info banner reads: "These properties do not have an active household attached to them and are considered unoccupied."
Deleted shows deleted properties. Requires the Admin View Members permission.
Use the search bar to find properties by address or household name. Click the Columns button to open the Customize Columns dialog, where you can toggle which columns appear. The Property column is always visible.
This requires the Create Property permission.
Click New Property in the top-right corner of the page.
In the New Property dialog, choose an address type: Street Address or Lot Number.
Fill in the address fields. For a street address, enter the street, optional apartment/unit, city, state, and zip code. For a lot number, enter the lot number along with the city, state, and zip code.
Complete any remaining fields and submit.
Click a property row in the table to open its detail page. The page is organized into two columns.
Active households at this property are listed under the Current Households heading, highlighted in green. Each entry shows the household name, member count, join date, and a list of members. Click a household to open its detail page.
Inactive or historical households appear under the Previous Households heading. These are past occupants of the property and are displayed in a muted style.
A map in the right column shows the property's location based on its address. If the address can't be mapped, a placeholder message appears instead.
Below the map, available actions may include editing the property address or deleting the property, depending on your permissions.
You can move a household to another property by clicking the three dots on the household’s card and selecting “Move Household.” Select a target property in the dropdown, and click “Move Household.” This will transfer the household and all associated members to the new property address.
A property can have more than one household assigned to it. For example, if a new family moves in before the previous household has been fully deactivated, both will appear on the property detail page. Another example of this would be for vacation homes with multiple owners.
Deleting a property from the list is a soft delete. Deleted properties can still be viewed on the Deleted tab, and a restore option is available.
Creating a property does not automatically create a household. After adding the property, you'll need to create a household and invite members separately.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
