The My Reservations page is your central hub for tracking all of your amenity bookings. You can view upcoming, past, and cancelled reservations, see payment details, and cancel reservations when needed.
All authenticated residents and Community Leaders can access the My Reservations page to view their own reservation history. No special permission is required as long as the Amenities module is enabled.
Log in to Communitrak at https://app.communitrak.com.
Click Amenities in the main navigation menu.
In the My Reservations sidebar on the right, click View All.
The page opens with the Upcoming tab selected by default.
The page has three tabs:
Upcoming shows your active, future reservations.
Past shows reservations that have already been completed.
Cancelled shows reservations you previously cancelled.
Each reservation card on the Upcoming tab displays:
Amenity name
Date and time of the reservation
Party size (number of members)
Reservation ID
Notes, if you added any when booking
Fee and Deposit amounts, if applicable
Each card also has two action buttons:
Cancel begins the cancellation process (see below). This button only appears if the cancellation deadline has not passed.
View Details opens a dialog with the full reservation details, including the reservation status, booked-on date, cancellation policy information, and a payment breakdown.
If the cancellation deadline has already passed for a reservation, a yellow notice appears on the card: "Cancellation deadline has passed." The Cancel button will not be shown for that reservation.
If you have no upcoming reservations, the page shows a message with a Browse Amenities button that takes you back to the Amenities page.
On the Upcoming tab, find the reservation you want to cancel.
Click Cancel.
A confirmation dialog appears showing the reservation details (amenity name, date, time, and party size).
Optionally enter a reason for the cancellation.
Click Cancel Reservation to confirm.
If the reservation has a fee or deposit, the dialog will show whether each charge will be refunded or voided, along with the total refund or void amount.
Click the Past tab to see reservations that have been completed. Each card shows the same details as upcoming reservations, plus payment and refund status indicators:
Fee shows a Refunded or Voided badge if the fee was returned.
Deposit shows a Refunded or Voided badge if the deposit was returned.
Click View Details to open the full reservation details dialog, which includes a complete payment breakdown showing paid, refunded, and voided amounts.
Click the Cancelled tab to see reservations you previously cancelled. Each card shows the same amenity, date, time, and party size information. Payment status badges show whether charges were refunded, voided, or not refunded.
Clicking View Details on any reservation opens a dialog with the following information:
Amenity name and type
Reservation status (Active, Completed, or Cancelled)
Date and time
Party size
Reservation ID
Booked-on date
Notes
Cancellation policy and deadline (for active reservations)
Payment breakdown with individual fee and deposit statuses (Paid, Unpaid, Refunded, or Voided) and totals
For active reservations that are still within the cancellation window, you can also cancel directly from the details dialog using the Cancel Reservation button.
The My Reservations page only shows your own reservations. To view and manage reservations for all community members, use the Reservation Manager (requires the Manage Reservations permission).
Once a cancellation deadline has passed, you cannot cancel the reservation yourself. Contact your community leadership for assistance.
Refunds for paid charges are processed back to the original payment method. Voided charges (unpaid charges that were removed) do not require a payment refund.
Cancelled reservations remain visible on the Cancelled tab for your records.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
