Alerts are short, urgent messages from your community, such as a water shutoff, a road closure, or severe weather. This article covers where alerts show up, how to look back at past alerts, and how to choose whether they reach you by email and text. For sending alerts, see the article on sending and managing alerts.
Everyone in the community receives alerts and can open the Alerts page. Sending, dismissing, and deleting alerts take separate permissions. The Alerts module must be turned on for your community. Some options may be unavailable or appear differently depending on your level of account access.
The person sending an alert chooses how it goes out: as a banner on the dashboard, by email, by text message, or any combination. Whatever they choose, you also get a notification inside Communitrak and a push notification.
A banner labeled Community Alert appears at the top of your Dashboard with the message and how long ago it was posted.
If more than one alert is active, the banner shows them one at a time, with a count such as Community Alert (1 of 3) and arrows to move between them. It also moves to the next alert on its own every few seconds.
The banner stays up until the alert expires or a Community Leader dismisses it. You can't hide it yourself.
Every alert also appears in your notifications as a Community Alert, whichever channels the sender picked. If you have Communitrak open when it's sent, a notification pops up on screen. Click it to open the Alerts page.
Every alert is also sent as a push notification to each phone or computer where you've turned on push notifications for Communitrak.
Alert emails come from your community's name with the subject Community Alert - followed by your community's name. The email names the person who sent it.
Text alerts start with your community's name (or a shorter name your community has chosen), followed by the message. For example: Sunset Ridge: The pool is closed today for maintenance. Each alert is a single text message.
Log in to Communitrak at https://app.communitrak.com.
Click Alerts in the main navigation menu.
The page lists every alert your community has sent, newest first within each status. Each card shows the message, how it was sent (Dashboard, Email, SMS Text), who created it, and when. Each alert has one of three statuses:
Active: the dashboard banner is still showing. Active alerts are listed first and highlighted.
Sent: the alert went out by email or text only, with no banner.
Expired: the banner has expired or was dismissed.
Use Search alerts... to find an alert by its message or the name of the person who sent it. Use the All Alerts dropdown to show Active Only, Sent Only, or Expired Only.
A red number on Alerts in the main navigation menu counts active banner alerts you haven't seen yet. Opening the Alerts page clears it.
You decide whether alerts reach you by email and by text. The dashboard banner, the in-app notification, and push can't be turned off.
In the main navigation menu, expand My Account and click Notifications.
Find the Community Alerts section and the Alerts from your community row.
Turn the Text and Email switches on or off. Changes save as soon as you flip a switch. The Push switch is always on.
Both are on unless you turn them off. Because alerts are usually urgent, we recommend leaving them on.
It wasn't sent that way. The sender picks the channels for each alert. Check the alert's card on the Alerts page to see how it went out.
There's no mobile number or email on file. Add or update your phone number in My Account → Manage Account. Texts go only to a number that can receive them, so a landline won't work.
You turned it off. Check the Community Alerts section on the Notifications page.
You haven't finished joining. Email and text alerts go to members who have accepted their invitation and belong to an active household. If you just moved in, ask a Community Leader to check your household.
Your email has been bouncing, or you marked an earlier email as spam. See the Email Notifications article for how that affects what you receive.
If you own more than one property in the community, you get one email and one text per alert, not one for each property.
Alerts are for short, urgent messages. Longer announcements and discussion belong on the Bulletin Board.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
