The Payments page is where you can see everything related to your household's charges, payment methods, and Auto Pay enrollment. When you have unpaid charges, you can pay them in a few steps without leaving Communitrak.
All community members can view the Payments page when the Financial module is enabled, including inactive members. Specific actions require additional permissions:
Making a payment requires the Make Payment permission.
Adding, editing, or removing payment methods requires the Manage Payment Methods permission.
Enabling or disabling Auto Pay requires the Manage Auto Pay permission.
Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
Click Payments in the main navigation menu.
If you have unpaid charges, the Payments icon in the sidebar shows a badge with the number of charges awaiting payment.
The page is split into two sections. On the left, the transactions table shows all charges posted to your household. On the right, three cards give you a snapshot of your account.
The Account Balance card shows your household's current balance in large text. A negative balance (shown in red) means you owe money. A positive balance (shown in green) means you have a credit or overpayment. A zero balance means your account is current.
The Payment Methods card lists your saved credit cards and bank accounts. Each method shows the card brand (or bank name) and the last four digits. You can set a default payment method, add new methods, or remove existing ones from this card.
To add a payment method, click the Add button at the top of the card.
The Auto Pay card shows whether your household is enrolled. When Auto Pay is active, new charges are automatically paid on their due date using your default payment method.
To enroll, click Enable Auto Pay. You will be asked to review and accept the Auto Pay Terms and Conditions before enrollment is confirmed.
To stop automatic payments, click Disable Auto Pay.
The table on the left lists every charge posted to your household, including the date, description, merchant, amount, due date, and status. You can search, filter by time period or status, and sort the results.
Click any row to open the Transaction Details dialog. This shows the transaction ID, created date, due date, and payment information (if the charge has been paid), including the confirmation number, charge ID, payment method, amount, and who processed the payment.
The Make a Payment button appears at the top right of the page when you have an outstanding balance. Clicking it takes you through a four-step process.
Review the list of unpaid charges. Each row shows the date, description, merchant, amount, and due date. Charges that are overdue display a Past Due badge.
Select one or more charges using the checkboxes.
Click Continue.
Choose which saved payment method to use for this payment. Both credit/debit cards and bank accounts (ACH) are listed.
Click Continue.
Review the payment summary, which shows:
Total Charges
Processing Fee (or $0.00 if the community covers fees)
Total Payment
Below the summary, an authorization message confirms the amount that will be withdrawn. Click the green Pay button to submit your payment.
After your payment is processed, a confirmation screen shows:
Amount Paid
Charges Paid (count)
Date
Confirmation number
Click Return to Payments to go back to the main Payments page.
You must have at least one saved payment method before you can make a payment. If you click Make a Payment without one, Communitrak prompts you to add a payment method first.
The Make a Payment button only appears when your account balance is negative (you owe money).
ACH bank transfer payments may show as "pending" initially. You will receive an email confirmation once the payment completes.
Auto Pay uses your default payment method. Make sure the correct method is marked as default before enrolling.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
