Requests let you report an issue, ask for a community service, or ask permission to make changes to your property. Once you submit one, you can follow its status, talk with your community's leaders in comments, add files, and get notified as it moves along.
Submitting a request requires the Create Request permission, which most members have. You can always see your own requests, requests about your household, and any request you've been added to. Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand Requests and click the type you want:
General for community services and general questions.
Maintenance for repairs and maintenance needs.
Architectural for changes to your property that need the association's approval.
The types you see depend on what your community has turned on. A badge on the Requests menu item shows how many requests are pending, with a count on each type, and a dot appears when one of your requests has activity you haven't seen yet.
Click New Request in the top-right corner of the requests page. On a phone it shows as a + button.
The Request Type is already chosen from the page you came from.
Enter a Title. This field is required.
If your community uses them, choose a Category, called Project type on architectural requests, such as Fence or Roof.
Under Select Impact Area, choose where the request applies:
Household: Pick a household from the Select Household list. You can type to filter it.
Amenity: Pick a community amenity from the Select Amenity list.
Other: Enter an Area Name, for example "Main entrance" or "Parking lot B".
Add a Description. Describe the issue, where it is, and anything else that helps.
Optionally set a Requested Completion Date for when you'd like it handled. Past dates can't be selected.
Optionally attach photos or documents under Attachments with Add files. They upload when you create the request.
Click Create Request.
If your community lists documents an application has to include, they appear on the form under What this application needs. Nothing there stops you from submitting. Attach what you have, and add the rest to the request later. For architectural requests, see "Applying for Architectural Approval".
Some communities collect requests through their own form, which asks the questions they need answered up front.
If the form is required, New Request takes you straight to it. When you submit it, the request is filed for you, and View my request opens it.
If the form is suggested, the New Request page shows a note with Open the application form. You can use the form or continue with the standard one.
Some communities show a blue Forms & Polls banner on the requests page asking you to use a form. Click Forms and choose the one that fits.
After you submit, the request opens. You can come back to it any time by clicking it in the requests list.
A colored banner at the top shows where your request stands:
Pending (yellow): The request is open and awaiting action.
Past Due (red): The request is still open and the completion date you asked for has gone by. That date is your request, not a promise from the association, so treat this as a prompt to follow up.
Completed (green): The request has been resolved.
Approved (green): The request was approved.
Denied (red): The request was turned down. Your community's reasons appear on the request.
Withdrawn (gray): You withdrew the request before a decision.
Deleted (gray): Your community removed the request.
Below the status you'll see the title, the property or area, the date it was opened, your Requested completion date (or the date it was closed), the description, and who filed it.
When something happens on a request while you're away, a blue banner at the top summarizes what changed since you last opened it. Click Jump to it to scroll straight to the new comments or files, which are highlighted in blue, or close the banner with the X.
On the requests list, click the filter button and turn on New activity to show only requests with updates you haven't seen.
Use Comments to talk with leaders and anyone else following the request. Comments are visible to everyone on the watchlist. Type in Write a comment... and click the check mark to post. You can delete your own comments at any time.
Click Add in Attached Files to upload more files, up to 10 MB each. You can attach documents (PDF, Word, Excel, PowerPoint, text, CSV) and images (JPG, PNG, GIF, BMP, SVG). Anything over 10 MB is skipped, and the rest of your selection still uploads. To delete a file you uploaded, open its menu and choose Delete.
The Watchlist shows everyone who can see the request and is notified about it. You're labeled Applicant, the rest of your household Applicant household, and others following it Collaborator. If a leader submitted the request for you, they're labeled Filed the request. If someone added you as a collaborator, you can click Leave to stop following it.
The Activity section is a running log of everything that has happened on the request: when it was opened, edited, completed, approved, denied, withdrawn, or reopened, and when comments, files, and people were added or removed.
If your community has AI features enabled, a Summarize button appears above the comments. Click it to get a short plain-language summary of the request and its discussion. Use Regenerate to refresh it after new activity.
Edit: While a request you filed is pending, click Edit to change the title, category, impact area, description, or requested completion date, then Save Changes.
Withdraw: If you no longer need it, click Withdraw while it's pending and confirm. It closes without a decision and shows as withdrawn, not denied. To pursue it again later, submit a new request.
Only your community's leaders can delete a request or mark it completed.
Your community may have a committee review some types of requests. If so, you'll see a Committee Review card on the request showing its progress, anything still needed from you, and the decision once it's published. See "Applying for Architectural Approval".
You're notified by email and push when someone comments, adds a file, or changes the status, following your notification settings. See "Email Notifications".
Leaders may hold a separate internal discussion on a request. You don't see it, and nothing you post is hidden from them.
If you don't see a New Request button, your account doesn't have permission to submit requests. Contact your community's leaders.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
