Requests let you report issues, ask for community services, or submit property modifications for review. Once submitted, you can track the status of your request, add comments, upload supporting files, and receive updates as leaders work on it.
Submitting a request requires the Create Request permission. All community members can view and track their own requests. Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand Requests and click the type you want to view:
General for community services and general inquiries.
Maintenance for repairs and maintenance needs.
Architectural for property modifications that require board approval.
Available request types depend on which modules your community has enabled. A badge on the Requests menu item shows the number of pending requests, with a per-type count on each sub-item. A dot appears when one of your requests has activity you haven't seen yet.
There are three types of requests, each suited for a different purpose:
General: Community services or general inquiries.
Maintenance: Report maintenance issues or request repairs.
Architectural: Submit requests for property modifications that require approval. Architectural requests follow a different workflow. Instead of being marked as completed, they are approved or rejected.
Click New Request in the top-right corner of any requests page.
If you navigated from a specific type (General, Maintenance, or Architectural), the Request Type is pre-selected. Otherwise, choose a type by clicking one of the three buttons.
Enter a Title for the request. This field is required.
Under Select Impact Area, choose where the request applies:
Household: Pick a household from the Select Household list. You can type to filter it.
Amenity: Pick a community amenity from the Select Amenity list.
Other: Enter an Area Name, for example "Main entrance" or "Parking lot B".
Add an optional Description using the rich text editor. Describe the issue, location, or any relevant details.
Optionally set a Requested Completion Date to indicate when you would like the request addressed. Past dates cannot be selected.
Click Create Request.
After submitting a request, you are taken to the request detail page. You can also return to this page at any time by clicking on the request card from the requests list.
A color-coded banner at the top of the detail page shows the current status of your request:
Pending (yellow): The request is open and awaiting action.
Past Due (red): The request is still pending but has passed its deadline.
Completed (green): The request has been resolved.
Approved (green): The architectural request has been approved.
Rejected (red): The architectural request has been rejected.
Deleted (gray): The request has been removed.
Below the status banner, the detail page displays:
The request title.
A grid showing the property or amenity, the household or impact area, the date it was opened, and either the deadline or the date it closed.
The full description.
The name and avatar of the person who created the request.
When something happens on a request while you're away, a blue banner appears at the top of the detail page summarizing what changed since you last opened it. Click Jump to it to scroll straight to the new comments or files, which are highlighted in blue, or dismiss the banner with the X.
On the requests list, turn on the New activity filter to show only requests with updates you haven't seen.
The Comments section lets you communicate with leaders and other watchlist members about the request. Comments are visible to everyone on the watchlist. Each comment shows the author, their avatar, and a timestamp. Type your comment in the Write a comment... field and click the send button. You can delete your own comments at any time.
The Attached Files section shows all files uploaded to the request. Click Add to upload, up to 10 MB per file. You can attach documents (PDF, Word, Excel, PowerPoint, text, CSV) and images (JPG, PNG, GIF, BMP, SVG). Image files display a thumbnail preview, and each entry shows the file name, size, upload date, and who uploaded it. Anything over 10 MB is skipped, and the rest of your selection still uploads.
The Watchlist shows everyone who can see the request and receives notifications about it. Each person is labeled by their role: Request Creator, Target Household, or Collaborator. You can see this list even if you can't change it.
The Activity section provides a chronological log of everything that has happened on the request: when it was opened, updated, completed, approved, rejected, deleted, reopened, when comments were added or removed, when files were uploaded or deleted, and when watchlist members changed.
If your community has AI features enabled, a Summarize button appears above the comments. Click it to get a short plain-language summary of the request and its discussion, which is useful on a long back-and-forth. Use Regenerate to refresh it after new activity.
The Requests module must be enabled in your community's preferences for the menu items to appear. Each request type (General, Maintenance, Architectural) can be enabled or disabled independently.
Architectural requests use Approve and Reject instead of Complete. You will see an Approved or Rejected status rather than Completed.
You can view only your own requests, and any request you have been added to the watchlist for. Leaders with the View Community Requests permission can see all requests across the community.
When a request targets a household, the members of that household are automatically added to the watchlist.
Leaders may hold a separate internal discussion on a request that is not visible to you.
Your community may configure a Forms & Polls banner on the requests page directing you to submit requests through a form instead of the standard New Request flow.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
