Requests let you report issues, ask for community services, or submit property modifications for review. Once submitted, you can track the status of your request, add comments, upload supporting files, and receive updates as leaders work on it.
Submitting a request requires the Create Request permission. All community members can view and track their own requests. Some options may be unavailable or appear differently depending on your level of account access.
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General for community services and general inquiries.
Maintenance for repairs and maintenance needs.
Architectural for property modifications that require board approval.
Available request types depend on which modules your community has enabled. A badge on the Requests menu item shows the number of pending requests, with a per-type count on each sub-item. A dot appears when one of your requests has activity you haven't seen yet.
There are three types of requests, each suited for a different purpose:
General: Community services or general inquiries.
Maintenance: Report maintenance issues or request repairs.
Architectural: Submit requests for property modifications that require approval. Architectural requests follow a different workflow. Instead of being marked as completed, they are approved or rejected.
Click New Request in the top-right corner of any requests page.
If you navigated from a specific type (General, Maintenance, or Architectural), the Request Type is pre-selected. Otherwise, choose a type by clicking one of the three buttons.
Enter a Title for the request. This field is required.
Household: Pick a household from the Select Household list. You can type to filter it.
Amenity: Pick a community amenity from the Select Amenity list.
Other: Enter an Area Name, for example "Main entrance" or "Parking lot B".
Add an optional Description using the rich text editor. Describe the issue, location, or any relevant details.
Optionally set a Requested Completion Date to indicate when you would like the request addressed. Past dates cannot be selected.
Click Create Request.
If your community lists documents an application has to include, they appear on the form under What this application needs before you submit. Nothing there stops you filing. Attach what you have to the request once it exists, using Add on the Attached Files card, and answer each required item by pointing it at the file you attached. Missing documents are the most common reason an application stalls, and where your community holds the review clock until the list is complete, the sooner they arrive the sooner the committee is on a deadline.
After submitting a request, you are taken to the request detail page. You can also return to this page at any time by clicking on the request card from the requests list.
A color-coded banner at the top of the detail page shows the current status of your request:
Pending (yellow): The request is open and awaiting action.
Past Due (red): The request is still pending and the completion date has gone by. On a request that date is the one you asked for rather than one the association committed to, so this is a prompt to follow up, not a missed obligation.
Completed (green): The request has been resolved.
Approved (green): The architectural request has been approved.
Rejected (red): The architectural request has been rejected.
Deleted (gray): The request has been removed.
Below the status banner, the detail page displays:
The request title.
A grid showing the property or amenity, the household or impact area, the date it was opened, and either the completion date you asked for or the date it closed. On a violation that same slot is a real deadline set by the association, and it is labelled Deadline there.
The full description.
The name and avatar of the person who created the request.
When something happens on a request while you're away, a blue banner appears at the top of the detail page summarizing what changed since you last opened it. Click Jump to it to scroll straight to the new comments or files, which are highlighted in blue, or dismiss the banner with the X.
On the requests list, turn on the New activity filter to show only requests with updates you haven't seen.
The Comments section lets you communicate with leaders and other watchlist members about the request. Comments are visible to everyone on the watchlist. Each comment shows the author, their avatar, and a timestamp. Type your comment in the Write a comment... field and click the send button. You can delete your own comments at any time.
The Attached Files section shows all files uploaded to the request. Click Add to upload, up to 10 MB per file. You can attach documents (PDF, Word, Excel, PowerPoint, text, CSV) and images (JPG, PNG, GIF, BMP, SVG). Image files display a thumbnail preview, and each entry shows the file name, size, upload date, and who uploaded it. Anything over 10 MB is skipped, and the rest of your selection still uploads.
The Watchlist shows everyone who can see the request and receives notifications about it. Each person is labeled by their role: Applicant, Applicant household, or Collaborator. If a leader submitted the request for you, they are labeled Filed the request. You can see this list even if you can't change it.
The Activity section provides a chronological log of everything that has happened on the request: when it was opened, updated, completed, approved, rejected, deleted, reopened, when comments were added or removed, when files were uploaded or deleted, and when watchlist members changed.
If your community has AI features enabled, a Summarize button appears above the comments. Click it to get a short plain-language summary of the request and its discussion, which is useful on a long back-and-forth. Use Regenerate to refresh it after new activity.
The Requests module must be enabled in your community's preferences for the menu items to appear. Each request type (General, Maintenance, Architectural) can be enabled or disabled independently.
Architectural requests use Approve and Reject instead of Complete. You will see an Approved or Rejected status rather than Completed.
If your community uses a review committee for architectural requests, you will see a Committee Review section showing that your request is with the committee, and the decision with its reasons once it is published.
You can view only your own requests, and any request you have been added to the watchlist for. Leaders with the View Community Requests permission can see all requests across the community.
When a request targets a household, the members of that household are automatically added to the watchlist.
Leaders may hold a separate internal discussion on a request that is not visible to you.
Your community may show a Forms & Polls banner on the requests page asking you to submit new requests through a form instead. Follow it: the form asks your community's own questions and creates the request for you when you submit it. If you don't see a New Request button at all, the form is the way in.
Your community can also require a particular form for a particular type of request. Where it does, New Request takes you straight to that form rather than to the blank one, and submitting it files the request. You are offered View my request at the end, which opens the request itself.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
