The Resident Guide is a printable PDF that walks a resident through Communitrak from their first sign-in to paying dues. It covers the same ground as this help center, in one document you can print, email, or hand out at a meeting.
Communitrak Resident Guide (PDF)
Download Resident GuideThe guide is written for residents, so Community Leaders can share it as-is. Nothing in it requires an account to read.
Set up your account: your invitation, your access code, and signing in
Put Communitrak on your phone: iPhone and Android
Finding your way around: the menu, the badges, and the bell
Your Dashboard
News and announcements: alerts, the bulletin board, and articles
Calendar and events
Messages
Documents and files
Amenities and reservations
Payments: your balance, payment methods, and Auto Pay
Requests: report a problem or ask for approval
Your account and household
Getting help
Quick reference: one page, everything at a glance
Every section stands on its own, so a resident can read it front to back the first time or use it as a reference later.
If you are a Community Leader, there are a few ways to get the guide in front of residents:
Upload it to Files so it stays available in the app.
Attach it to a Message to a member group, or to everyone at once.
Post it to the Bulletin Board alongside a welcome note.
Print it for residents who prefer paper, or for new-owner packets.
The last page is a one-page quick reference that maps everyday tasks to where they live in the menu, such as "Pay my dues" or "Register a car or a guest vehicle." It is designed to be cut out and kept near the computer.
Communitrak is built from separate modules, and every community turns on the ones it needs. If the guide describes something a resident does not see in their menu, that feature may be turned off for your community, or their level of account access may not include it.
The screenshots come from a sample community, Water Oaks at Hampton Greene. Your community's name and information will be its own, but every button is in the same place.
The guide points residents to https://app.communitrak.com to sign in, and to this help center for a searchable article on every screen it describes.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
