Every resident belongs to a household, which is the group of people who live together at your property. My Household is your own view of that household. It's where you see who lives with you, invite your spouse or another family member to join, update your mailing address, and register vehicles and pets.
Every active member can open My Household and see their own household. Inviting new members, editing the mailing address, and managing other people in the household are limited to the Head of Household. Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand My Household and click Manage Household.
You can also click your name or avatar in the top-right corner and choose My Household.
This is how you add another adult who lives with you, such as your wife, husband, partner, adult child, or roommate, so they get their own Communitrak login. You add them once, and their phone number and email go on their own account.
In the main navigation menu, expand My Household and click Manage Household.
Find the Household Members card and click Invite Member.
Enter their First Name, Last Name, and Email Address. All three are required.
Enter their Phone Number if you have it. This is optional, but it saves them a step later. The invitation itself always goes by email.
Choose their Role in Household: Household Member or Head of Household.
Click Send Invitation.
They'll get an email with a link to join your household and set up their own Communitrak account. Until they accept, they appear in the Household Members list with a Pending tag. The invitation link works for 90 days.
If the email address already belongs to a verified member of your community, they're added to your household right away, with no invitation to accept, and you'll see Member Added.
Ask them to check their spam or junk folder for an email from Communitrak first. If it isn't there, open the three-dot menu beside their name:
Resend Invitation sends the email again with the same link and gives it a fresh 90 days.
Copy Invite Link copies their personal link so you can text or email it to them yourself.
If the email address was wrong, click Cancel Invitation and invite them again with the right one.
Once someone has their own Communitrak account, they control their own contact information. To add or change their phone number, they log in and go to My Account → Manage Account, enter the number in the Mobile Phone section, and click Update Phone. Communitrak texts a verification code to confirm the number belongs to them, which is why someone else can't add it for them.
If they haven't activated their account yet, anyone with the Update Member Contact Info permission can add it from their member profile.
The Household Members card lists everyone in your household with their name, email, and avatar. Tags next to a name tell you their state:
Head: this person is a Head of Household and can invite and manage members.
Pending: they've been invited but haven't activated their account yet.
Inactive: their membership has been deactivated. They can still sign in, but with limited access through this household.
Click a name to open that person's member profile. Click the three-dot menu beside them for the actions available to you.
View Profile opens your member profile.
Leave Household removes you from the household and takes you back to the Dashboard. This is only available if you're active and at least one other active member remains, so a household is never left empty. If you're the only Head of Household, another member is promoted to Head when you leave.
Make Head of Household or Set as Household Member changes someone's role in the household. You can't change the only Head of Household to a Household Member, so make someone else Head first if you're stepping back.
Resend Invitation, Copy Invite Link, and Cancel Invitation are available for pending members.
Deactivate Membership keeps the person's record but marks them inactive. They can still sign in, but with limited access through this household.
Reactivate Membership restores an inactive member.
Remove from Household takes them out of the household entirely. If they were the only Head of Household, another member is promoted to Head.
Two cards at the top of the page show your addresses.
Property Address is the address of your home within the community, and it's read-only. If it's wrong, contact a Community Leader.
Mailing Address is where your household receives mail. If you haven't set one, your property address is used. To change it, the Head of Household clicks Edit, then either checks Use property address as mailing address or enters the street number, street name, unit, city, state, and ZIP code. Click Save.
If your community uses the Parking module, a Vehicles tab appears next to Manage Household at the top of the page. It's where you register the cars kept at your home and add guest vehicles for visitors. Each household can register up to 10 vehicles, counting member and guest vehicles together. See "Registering Your Vehicles" for the full steps.
If your community uses the Pets module, a Pets tab appears next to Vehicles. Any member of the household can add your pets there with photos, so neighbors can recognize them in the Pet Directory if one gets out. See "Registering Your Pets and Using the Pet Directory" for the full steps.
A household can have more than one Head of Household. If you and your spouse both want to invite and manage members, set both of you as Head.
Your household PIN is on the Security tab under My Account, not on this page. See Account Security.
Everyone you invite gets their own login. They don't share yours, and each person's phone number, email, and notification preferences are their own.
Children and visitors who don't need a Communitrak account don't have to be invited. For events, add them as guests on the RSVP instead.
If you belong to more than one household, whether in the same community or a different one, My Household shows the one you're currently in. Use the household switcher at the bottom of the main navigation menu to change it.
If you own another property in the same community, ask a Community Leader to add you there using the email address you already sign in with. You'll keep one login and switch between your properties with the household switcher.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
