Manage Account is where you keep your own details current: your photo, your name, the email address you log in with, your mobile phone, and how much of that other members can see.
Everyone with a Communitrak account can manage their own account. No permission is required.
Anyone with the Update Member Contact Info permission can set a member's primary email or phone only while that member's account is still pending. Once you've activated your account, your login email and mobile phone can only be changed by you. They can add or edit your additional contact information at any time. Your password and privacy preferences are always yours alone.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand My Account and click Manage Account.
You can also click your name or avatar in the top-right corner and choose My Account. The page has three tabs: Manage Account, Notifications, and Security.
Click Update, or click your photo.
Drag an image onto the upload area or click to browse. JPG, PNG, and GIF are accepted, up to 5 MB.
Drag to reposition and use the handles to resize, then click Upload.
Click Remove to go back to your initials.
Your First Name, Last Name, and Birthday live here. Your name is how you appear across every community on Communitrak, not just the one you are currently in. Click Save Personal Information when you are done.
Your birthday is not shown to other members.
This is the address you use to log in. Enter a new one and click Update Email.
A 6-digit code goes to the new address, and you enter it to confirm the address is yours. Your login doesn't change until you do, so a mistyped address can't lock you out. The code expires in 10 minutes. You can request another with Resend Code after 60 seconds, up to 3 times an hour.
A green Verified tag appears next to the field once the address is confirmed.
Your address can be unverified if, for example, a Community Leader entered it for you before you activated your account. A banner on this page offers Resend Verification Email.
Until you verify it:
Emails about charges, violations, and deadlines still reach you, but without the details. You are told something needs your attention and asked to sign in.
You can't send messages, invite people, or see other members' contact details. Your own household's details stay visible.
After 7 days, you can't sign in until you confirm the address. The sign-in screen lets you send a new confirmation.
Communitrak texts community alerts to this number, so use a mobile number rather than a landline. Enter it and click Update Phone. A 6-digit code is texted to the number, and a Verified tag appears next to the field once you enter it.
Because the code goes to the phone itself, only the person holding it can finish the change. That is why another member of your household cannot add your number for you. Clearing your number does not need a code.
Below your account details are two cards. These are specific to the community you are currently in.
A read-only summary of your Email, Mobile Phone, Property Address, and Mailing Address. The email and phone come from the sections above. The addresses come from the Manage Household page, and the mailing address reads "Same as property" when your household has not set a separate one.
Extra ways to reach you beyond the primary set, such as a work email, a second phone, or a vacation home.
Click Add and choose Email Address, Phone Number, or Address.
Give it a label you will recognize, such as "Work Email" or "Lake House".
Fill in the details and click Save.
Click the pencil icon next to an entry to change it, or open it and click Delete to remove it.
These switches control what other members see about you in the community directory and on your profile. Each one saves as soon as you flip it.
Show Me in Directory is the main switch. Turn it off and you are hidden from the directory and from search results, and the settings below it stop having any effect.
Email Address shows your email on the members list and your profile.
Phone Number shows your phone on the members list and your profile.
Property Address shows your property address on the members list, your profile, and when someone composes a message.
Mailing Address shows your mailing address on your profile. This only matters when your mailing address differs from your property address.
Additional Contact Information shows the extra emails, phone numbers, and addresses you added above.
If you are a community leader, Show Me in Directory is turned on and locked, since residents need to be able to find the people who represent them. You can still turn off the individual contact details below it.
Your Community Pass is a digital membership card. Click your name or avatar in the top-right corner and choose My Pass. It shows your photo, name, role, community, Member ID, and a barcode that refreshes every 30 seconds so a screenshot can't be reused. If your community checks membership at a gate or clubhouse, show this pass there.
Communitrak cannot delete your account on request. Your HOA owns the resident records on the platform and is legally responsible for them, and Communitrak only adds, changes, or removes records on the HOA's instructions. Associations are also generally required to keep certain records, such as assessments, violations, and governance history, for a period of time under state law and their own governing documents.
If you need to be removed from your community, contact your HOA's board or management directly. Once they authorize it, Communitrak handles the rest.
Your photo, name, birthday, email, and phone belong to your Communitrak account and follow you into every community you are a member of. Contact information and privacy preferences belong to one community at a time.
Your password, two-factor authentication, passkeys, and household PIN are on the Security tab. Which emails, texts, and push notifications you receive are on the Notifications tab.
Your property address is not editable here. It comes from your household, and a Community Leader has to change it. Your Head of Household can update the mailing address on the Manage Household page.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
