The Pet Directory is a photo directory of the pets in your community. Each household registers its own pets, and anyone who finds a loose dog or cat can look through the directory to see whose it is and let the owner know.
Any member of a household can add, edit, and remove that household's pets. You don't need to be the Head of Household. Browsing the directory requires the View Pet Directory permission, which residents have by default.
The Pet Directory only appears once your community turns on the Pets module. If you don't see it in the main navigation menu, ask your board.
Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
In the main navigation menu, expand My Household and click Pets.
Click Add Pet, or Add First Pet if you haven't added one yet.
Under Photos, click Add and choose a JPG, PNG, or WebP photo. Drag the frame to position it and use the handles to resize it, then click Use Photo.
Check the details Communitrak filled in from your photo, and change anything that's off:
Name (required)
Type: Dog, Cat, Bird, or Other
Breed and Color
Description: markings, temperament, whether they're microchipped, and anything else that would help a neighbor
Add more photos if you like, up to six. Click a photo to make it the Cover, which is the one shown in the directory.
Leave Show in Pet Directory on so neighbors can find you if your pet gets out.
Click Add Pet.
You can also click Add Pet at the top of the Pet Directory. Either way, the pet is added to your own household.
Filling in details from your photo only happens when you add a new pet, using its first photo, and only fills fields you've left empty. It's available when your community has AI features turned on. Otherwise, or if your community has reached its AI usage limit, enter the details yourself.
Every pet is listed in the Pet Directory unless you turn it off. To keep a pet private, open it, click Edit, turn off Show in Pet Directory, and click Update. Your household still sees the pet under My Household, marked Hidden.
A hidden pet can't be found by neighbors. Found a Pet? doesn't compare against it, and nobody can send you a found-pet notice about it. Board members who can see households or pet records can still see it.
Click Pet Directory in the main navigation menu.
Use the tabs to show All, Dogs, Cats, Birds, or Other. Each tab shows how many pets it holds.
Search by name, breed, color, description, owner, or street.
Click a pet's photo to see everything about it.
The pet's details show all of its photos, its description, type, breed, and color, and who owns it. Depending on what each owner has chosen to share, you'll see their address, a phone button, and an email button. The email button either starts a Communitrak message or opens your email app, the same as in the Community Members directory. Owner details follow the same privacy settings as the Community Members directory.
If you find a loose pet, Communitrak can compare a photo of it with the pets in the directory.
Open the Pet Directory and click Found a Pet?. On a phone, tap the Found a pet? card at the top of the page.
Click Take or choose a photo and take a photo of the animal. Under What kind of animal?, Communitrak selects the kind of animal for you. Change it if it's wrong.
Click Find Matches.
Compare the matches with your photo. You'll see up to three, each marked Likely match or Possible match, with a short note on what looks the same.
When you find the right pet, click This Is the Pet.
Finish the Message, saying where you found them and where they are now. Your photo is already attached.
Click Notify Owner.
Found a Pet? only compares your photo with pets of the kind you chose that are shown in the directory and have a photo. If none of the matches is right, click None of These to browse that part of the directory yourself, or Try Another Photo. If you see Nothing to compare yet, no pets of that kind have a photo in the directory.
Your own household's pets can show up in the results, marked Your pet, but you can't send a notice about them.
Found a Pet? is available when your community has AI features turned on. If you don't see it, if your community has reached its AI usage limit, or if no match comes up, find the pet yourself:
Browse or search the Pet Directory and click the pet's photo.
Click I Found This Pet.
Write your Message, and click Add Photo if you have one.
Click Notify Owner.
If your community uses the Messages module, the household gets a Communitrak message from you, with your photo attached, and can reply to you there. Your phone number and email address aren't shared.
If your community doesn't use Messages, the household gets an email with your name, your message, and your photo. In that case you can fill in Your phone number (optional) so the owner can call you. The photo link in the email works for 7 days.
Either way, every member of the household also gets a notification in Communitrak.
If your community requires records such as rabies vaccinations or pet licenses, you keep them with each pet.
Open the pet from My Household > Pets.
Under Health & License Records, click Manage.
Under Required by your community, click Add next to a missing record, or Renew next to one that's expired or expiring soon. This links the new record to the requirement for you.
Fill in the record:
Type: Vaccination, License, or Other
Name (required), for example "Rabies"
Certificate Number, or License / Tag Number for a license
Date Given (or Issued) and Expires. Add the expiration date so you get reminders.
Notes
Under Document, click Attach to add a PDF or photo of the certificate (PDF, JPG, PNG, or WebP, up to 10 MB).
Click Add Record.
Each required record shows as Current, Expires soon (within 30 days), Expired, or Missing. A pet with a missing or expired required record is marked Needs records on its photo, and one with a record expiring within 30 days is marked Expiring soon.
You can also keep records your community doesn't require: click Add Record at the bottom of the records window. To change or delete a record, use the pencil or trash icon next to it.
Unless your community has turned reminders off, your household gets an email and a notification as a record's expiration date approaches: once ahead of time (30 days by default), again 7 days before, on the day it expires, and once more after it lapses.
Records are never shown in the Pet Directory. Only your household and the board members your community has given access to pet records can see them.
Open the pet and click Edit to change its details or photos, then click Update. To take a pet off your household, open it and click Remove. You'll be asked to confirm, and removing it also deletes the pet's photos and records.
Each household can register up to 10 pets, with up to six photos each.
Pets belong to a household, not to you personally. If you belong to more than one household, switch to the one you mean using the household switcher at the bottom of the main navigation menu.
A pet only appears in the directory if at least one of its owners is visible there. If everyone in your household has hidden themselves from the Community Members directory, your pets are hidden too.
Each person can run 10 Found a Pet? photo searches and send 5 found-pet notices a day, and fill in details from a photo 20 times a day.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
