Classifieds is your community's directory of local businesses: the lawn crews, AC companies, plumbers, painters, and other vendors your neighbors have used. Residents add the companies they recommend and leave reviews, so the next person looking for a good plumber can find one without searching old posts.
Browsing Classifieds and reading reviews requires the View Classifieds permission. Adding vendors and writing reviews requires the Add Classifieds permission. Residents have both by default.
Classifieds only appears once your community turns it on. If you don't see it in the main navigation menu, ask your board.
Some options may be unavailable or appear differently depending on your level of account access.
Log in to Communitrak at https://app.communitrak.com.
Click Classifieds in the main navigation menu.
Choose a category from the All categories menu, such as HVAC or Plumbing, to see only those vendors. The number beside each category is how many vendors are in it.
Type in Search vendors or services to search by company name, description, service area, or category.
Use the sort menu to order the list by Top rated, Most reviewed, Newest, or Name (A–Z). Communitrak remembers your choice on that device.
Each card shows the company's star rating and number of reviews, its categories, and the neighbor who added it. Click Call or Website on a card to reach the company directly, or click anywhere else on the card to open its page.
On a phone, several buttons show only their icon to save space: the sort menu is the arrows button beside the category menu, Add Vendor is the plus button, Write a Review is the star button, and Copy Link is the link button.
Some vendors carry a Sponsored label. These are local businesses that have arranged a sponsored listing with your HOA. Sponsored vendors appear first in every category, search, and sort order while their sponsorship is active. Their reviews come from your neighbors, the same as every other vendor, and the sponsorship doesn't change their rating.
A vendor's page shows its description, phone number, email, website, and service area, along with every review from your neighbors, newest first. Click the phone number, email address, or website to contact the company. If a reviewer said when the company worked for them, the review shows that month.
To share a vendor with someone, click Copy Link at the top of the page and paste the link into a message or post. Anyone in your community who opens it goes straight to that vendor. If the link opens to Vendor not found, the vendor has been removed or its sponsored listing has ended.
Open the vendor's page.
Click Write a Review.
Choose a star rating under Your rating, from 1 star (Poor) to 5 stars (Excellent). This is the only required field.
Under Your review, describe what the company did and how it went.
Under When did they work for you?, pick the month, if you like.
Click Post Review.
Your review shows your name and profile photo to everyone in your community who can view Classifieds.
You can leave one review per vendor. To change it, click Edit Your Review on the vendor's page, make your changes, and click Save Review. To remove it, click Delete in the same window, or open the menu on your review and choose Delete review.
Before adding a company, search for it first. If it's already listed, add your review to that listing instead.
Click Add Vendor at the top of Classifieds.
Enter the Company name. If a company with a similar name is already listed, Communitrak shows it under Already listed. Click it to open that vendor and add your review there instead of listing the company twice.
Choose one or more Categories. At least one is required. A handyman who also paints can be in both.
Add whatever contact details you have: Phone, Email, Website, and Service area.
Under About, describe what they do, their specialties, licensing, or hours.
To add a logo, click Add under Logo, choose a JPG, PNG, or WebP image, drag the frame to position it, and click Use Logo.
If you've used the company, turn on I've used them and add your rating and review.
Click Add Vendor.
The vendor appears in Classifieds right away, with your name shown as the neighbor who added it, and Communitrak opens its page.
Open the vendor's page and click the menu button next to Copy Link. Choose Edit vendor to update its details, or Remove vendor to take it out of Classifieds. Removing a vendor also removes every review on it, including your neighbors' reviews.
You can only edit or remove vendors you added. Once a vendor becomes a sponsored listing, only your board can change it.
If a listing or review is inaccurate, spam, or inappropriate, let your board know:
On the vendor's page, open the menu next to Copy Link and choose Report vendor, or open the menu on a review and choose Report review.
Choose a reason: Wrong or outdated information, Spam or advertising, Inappropriate, Abusive or harassing, or Something else.
Add any Details that would help.
Click Send Report.
Your board reviews the report and decides whether to remove the listing or review. They can see who sent the report, but the vendor and the reviewer can't. You won't get a notification about what they decide. You can only report the same vendor or review once while your report is open.
You can't report a vendor you added or your own review. Edit or remove it instead.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
