When your community holds an election in Communitrak, such as a board election or a vote on a rule change, you vote online with a secret ballot. This article walks through finding the election, confirming it's you, casting your ballot, and using your receipt code to check that your ballot was recorded.
Any active member your community includes in the election can vote. Your community decides who each election is for (everyone, or certain roles or groups) and whether each property, each household, or each member gets one vote. Some options may be unavailable or appear differently depending on your level of account access.
If your community asks voters for a code, you need an email address on your account, or a verified phone number, so Communitrak can send you a one-time code. To add or check them, click My Account in the main navigation menu, then Manage Account.
Log in to Communitrak at https://app.communitrak.com.
While voting is open, your Dashboard shows a Voting is open notice with the election's name. Click Vote.
You can also click Elections in the main navigation menu. It only appears while an election you can vote in is open or being counted, and for 30 days after the results are certified. The Current tab lists elections that are coming up, open, or being counted, and Recent lists ones certified in the last 30 days.
The election page shows when voting opens and closes and what you're voting for, such as your property's address. Voting takes three steps: Verify, Vote, and Review.
Your board decides for each election whether voters confirm it's them with a code. If the election doesn't ask for one, there is no Verify step: you start on your ballot, with two steps, Vote and Review. Skip ahead to Mark your ballot.
Under Send my code by, choose Email to your address or Text message to your phone. Text messages only go to a verified phone number.
Click Send code.
Enter the 6-digit code you receive and click Verify. The code expires after 10 minutes.
If the code doesn't arrive, click Send a new code, or use the other method if you have both. You can request up to three codes an hour.
Answer each question. Some questions ask you to pick one choice, and others let you pick several, with a hint telling you how many. Then click Review my ballot. If something needs fixing, a message tells you what.
If you confirmed a code, you have 15 minutes to cast your ballot. After that, you'll be asked to confirm it's you again, and your choices are kept.
Check your choices. Click Change my ballot to go back.
Click Cast my ballot.
Once cast, your ballot cannot be changed.
After you cast your ballot, a Your ballot was cast window shows your receipt code. This is the only time Communitrak shows it. A copy is also emailed to you, and the window tells you if that email couldn't be sent.
Click the copy button next to the code, or write it down.
Click I've saved my receipt.
Keep your receipt code private. It proves your ballot was recorded, but it never shows how you voted.
Click Elections in the main navigation menu. If it isn't there, use the Check your receipt link in your receipt email instead.
In the Check a receipt card, enter your receipt code and click Check.
If the code matches, you see Ballot recorded with the election's name, what the ballot was for, when it was recorded, and how (for example, Online). It never shows your choices. Receipts keep working after the election is over.
Your ballot is stored separately from your name and address. Your board can see that your property, household, or membership voted, and when, but not how. No one can see your choices, including your board.
If you open an election you cannot vote in, the page tells you why. Common reasons:
Your household or property has already voted. When the election allows one vote per property or per household, the first ballot cast for it is the one that counts. The page shows when it was recorded and how.
You've already voted under another membership. If you belong to more than one household in your community, you still vote only once in each election.
The election isn't open to your role or groups.
Your household isn't linked to a property, or your membership isn't linked to a household. Ask your board to fix it.
Voting hasn't started or Voting has ended. Check the dates on the election page.
Some communities also accept paper ballots or votes cast in person at a meeting. If your board enters one for your property, household, or membership, you can no longer vote online, and paper ballots don't come with a receipt code.
Results stay sealed until your board certifies the count, and your board then decides when to share them. Once shared, the election's page shows each choice's votes, turnout, and quorum, and the Elections page shows View Results. Who voted is never shown to members.
Elections aren't in Forms & Polls, and your vote doesn't appear in My Submissions.
Communitrak team accounts cannot vote in community elections.
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
