Each request type and Violations has an Activity page. It answers the questions a board asks at every meeting: how many came in, how many were decided, what's still open, and whether anything is running late.
The page shows counts and timing only. It never shows votes, comments, request descriptions, or who voted which way. That makes it the right page to share with people who oversee the process but shouldn't see a pending decision, such as a board overseeing an architectural committee.
Each Activity page has its own permission: View General Request Activity, View Maintenance Request Activity, View Architectural Request Activity, and View Violation Activity. Every role that could already see all requests of a type, or all violations, was given the matching Activity permission when the pages launched, so most boards have them already. A role created or changed later needs them switched on.
The Activity permissions are separate from the view permissions on purpose. A role can have the Activity page for architectural requests without View Architectural Requests, so your board can follow the numbers while only the committee sees the requests themselves. Without the view permission, ticket numbers on the Activity page are shown without links.
In the main navigation menu, expand Requests and click a request type, or click Violations.
Click the chart icon next to the page title. It appears only for roles with that type's Activity permission.
The page opens on the current month. Use the period menu at the top to choose Last month, Last 3 months, Year to date, Last 12 months, or a Custom range. All dates are in your community's time zone.
Received (Opened for violations): how many were filed in the period, with the count for the period before it.
Decided, Completed, or Resolved: how many were closed in the period. With a committee review window, this also says whether any took longer than the window.
Open now: everything still pending, and how many are waiting on the owner.
Median days to decision: the typical time to close, with the longest.
The fifth number depends on the type. With committee review and a review window it's how many open requests are past the window. For violations it's how many are past their due date. Otherwise it's how many have been open more than 30 days.
Under committee review, the count starts when the request is received, which is when the application is marked ready if your review clock starts there. Time spent waiting on the owner for more information is taken off, the same way the review window counts it. Without committee review, the count runs from the day the request was filed to the day it was closed. For violations it runs from the day the violation was opened to the day it was resolved.
Days to decision: one bar for each request closed in the period. Under committee review with a window, a dashed line marks the window.
Outcomes: approved, approved with conditions, denied, completed, and withdrawn. Withdrawn requests are counted here but not as decisions.
Open requests or Open violations: the ticket number, type of work, address, date opened, review stage, and the review clock (running, paused while waiting on the owner, or not started because the application is incomplete). Requests with a deadline are sorted soonest first, and anything within seven days is highlighted. Long lists show the first 15, with a button to show the rest.
By month: received and closed for the six months ending with the period you picked.
After approval (architectural only): approved work not started, start and finish deadlines that have passed, final inspections due, and work recorded as built differently from the approval. These are as of today, across every approval, not only the period.
Enforcement (violations only): fines assessed and their total, and letters mailed, during the period.
Click Export CSV to download the period's closed and open tickets with the same fields the page shows. It includes every open ticket, not only the first 15.
Deleted requests and violations aren't counted anywhere on the page.
The Activity page for a request type appears only while that type is enabled in Preferences, and the one for violations only while Violations is enabled.
Votes, ballot reasons, comments, internal discussion, and request text never appear on this page, whoever is looking at it.
To keep architectural requests to your committee while your board follows the numbers, see "Architectural Review & Committee Voting".
If you have questions or need help, chat with Communitrak Support from any page using the messenger icon in the bottom-right corner.
