This article provides guidance on how to add a new payment method to your household, which is used to settle charges assessed by your community.
Add a New Debit or Credit Card Payment Method
1. Navigate to https://app.communitrak.com/dashboard
2. Click "Payments"
3. Click "Add"
4. Click "Debit / Credit Card"
5. Click the "Card number" field.
6. Type your card's number, expiration date, CVV, and billing zip code.
7. Click "Save"
Adding & Verifying a Bank Account for ACH Payments
1. Navigate to https://app.communitrak.com/dashboard
2. Click "Payments" in the main navigation menu.
3. Click "Add"
4. Click "Bank Account" from the dropdown menu.
5. Provide the name of account holder, routing number, and account number.
6. Click "Save Account"
7. Read the information in the pop-up window, and click "OK."
In 1-2 business days, you'll see two small deposits from us on your online bank statement. You must return to Communitrak and provide these amounts in order to verify the account for use.
8. Once the amounts have appeared on your statement, click "Verify Bank Account"
9. Provide the two deposit amounts.
10. Click "Verify Account"
11. Click "OK." Your bank account has been added and verified and can be used to make payments.
Please note that the checking account must be verified before it can be used for ACH payments. You will receive an error message if you attempt to make a payment with an unverified checking account.