Cancelling your Communitrak plan is straightforward. By following the steps below, you can ensure that your request to cancel is processed smoothly. Remember, our support team is always ready to assist you if you encounter any issues along the way.
Step 1: Log in to Your Account
Navigate to https://app.communitrak.com and log in.
Step 2: Access the Community Settings
Click on "Community" in the main navigation menu and then "Billing" from the options listed. This will take you to the billing information page.
Step 3: Initiate Cancellation Request
Scroll down to the bottom of the Billing page.
Look for the link that says "Contact us to cancel."
Click on this link to send a message directly to our billing team.
Final Step: Await Confirmation
After clicking the "Contact us to cancel" link, a message will be sent to our team indicating your desire to cancel your plan.
A member of our billing team will follow up with you to confirm the cancellation and assist with any further steps required.
Additional Information:
Support Assistance: If you need help at any point in this process, click on the chat bubble located at the bottom right of every page to speak directly with a member of our support team.
Cancellation Policy: We recommend reviewing Communitrak's cancellation policy to understand any potential impacts on your account and services.
Cancelling your subscription is a significant decision. If there are issues we can resolve or if you have feedback that could improve our services, we encourage you to reach out to us through the support chat.
Our team is dedicated to providing the best possible experience for all Communitrak users.