Communitrak is committed to providing high-quality services to communities and homeowners associations. We understand that circumstances change, and there may come a time when you need to cancel your subscription. Below is our cancellation policy designed to clarify the process and conditions related to cancelling your Communitrak plan.
Understanding Non-Refundable Purchases
All Purchases Are Final: We want to make it clear that all purchases made with Communitrak are non-refundable. This includes but is not limited to monthly and annual subscription fees, setup fees, and any other charges associated with your account.
How to Cancel Your Subscription
Cancellation at Any Time: You have the flexibility to cancel your subscription at any point. We do not impose restrictions on when you can initiate a cancellation.
Effect of Cancellation: It's important to note that your cancellation will take effect at the end of your current paid term. This means that you will continue to have access to your Communitrak account and all its features until the end of the term you have paid for.
Process for Cancellation: To cancel your subscription, please follow the steps outlined in our support article titled "Cancel Your Communitrak Subscription." This involves logging into your account, navigating to the billing section, and contacting us to cancel.
Unsatisfied with Our Services?
We Value Your Feedback: If you are considering cancellation because you are unsatisfied with our services, we encourage you to first contact us. We are committed to addressing any concerns or issues you may have and exploring possible solutions.
Contact Options: You can reach out to our support team directly through the chat bubble located at the bottom right of every page on Communitrak. Our team is here to assist you with any questions, concerns, or feedback you may have.
Final Thoughts:
We understand that cancelling a subscription is a significant decision. Our cancellation policy is designed to be transparent and fair, ensuring that you are fully informed about the terms of your subscription. If you have any questions about the cancellation process or our services in general, please don't hesitate to contact our support team. We're here to help make your experience with Communitrak as positive and productive as possible.