Welcome to Communitrak!
As a resident in a community using Communitrak, you're about to experience a streamlined way to engage with your HOA and neighbors. This guide will walk you through the steps to join your community on Communitrak, whether you're creating a new Communitrak account or linking an existing one.
Step 1: Obtain Your Access Code
Before you can join your community on Communitrak, you will need an access code. This code is provided by your community leadership or HOA. If you haven't received your access code, please contact your community's leadership team or board before continuing.
Important:
Before proceeding with the steps outlined in this guide, please ensure you are Joining an Existing Community and not Creating a New Community.
Residents should use the access code provided by their community's management or HOA to join their existing community on Communitrak.
Creating a new community instead of joining your existing HOA with your access code can lead to confusion and duplication within the platform.
Step 2: Visit the Resident Join Page
With your access code in hand, head over to https://app.communitrak.com/join/resident to begin the process of joining your community.
Step 3: Enter Your Access Code
Once you're on the join page, you'll be prompted to enter your Communitrak Access Code. This code verifies your affiliation with the community and grants you access to proceed with setting up your account.
Step 4: Account Setup
If You Already Have a Communitrak Account: If you have previously created a Communitrak account (ie. used Communitrak for another HOA), the system will prompt you to log in. This will automatically link your existing account to your new community. This step ensures that you can manage your interactions with multiple communities under one account, if applicable.
If You're New to Communitrak: If this is your first time using Communitrak, you'll be guided through a series of onboarding questions to set up your new account. These questions are designed to gather necessary information to enhance your experience within your community.
Step 5: Email Confirmation
New Communitrak Accounts: After completing the onboarding questions, new users will need to verify their email address. Check your inbox for a confirmation email from Communitrak. Click on the link provided in the email to confirm your address and activate your account. You will not be able to login to Communitrak until you verify your email.
Existing Accounts: If you linked your community to an existing account, no further email confirmation is needed. You can proceed to log in and start exploring your community on Communitrak.
Final Step: Welcome to Your Community!
Once you've completed the steps above, you're all set to utilize the full range of features Communitrak offers. Whether you're new to the platform or linking an additional community to your existing account, we're here to support you every step of the way.
Should you have any questions or require further assistance, remember that help is just a click away. Look for the chat bubble at the bottom right of every page on Communitrak to chat with a member of our support team or to access more support articles.
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