This guide provides step-by-step instructions on how to create a new request or violation in Communitrak. By following these steps, users can easily navigate the platform, select the impacted area, and provide a detailed description. This guide ensures that the process is efficient and that email notifications are sent to the impacted members.
Step 1: Log in to Your Account
Navigate to the Communitrak website and log in with your credentials.
Step 2: Access the Requests or Violations Module
Click on the "Requests" or "Violations" option from the main navigation menu.
For "Requests," a dropdown menu will appear, giving you the choice between general, maintenance, and architectural requests.
If you select "Violations," you will be taken directly to the violations page.
Step 3: Initiate a New Request or Violation
Click the "New Request" or "New Violation" button located in the top right corner of the page.
If you do not see this button, it may have been disabled or you might not have the necessary permissions to create new requests or violations. In such cases, contact your community leadership for assistance.
Step 4: Fill in the Details
Provide a Title: Enter a concise title for the request or violation to clearly indicate the issue or need.
Select an Impact Area: Choose from the options of Household (select from a dropdown list of all households), Amenity (select from a dropdown list of all amenities), or Other (provide details in a text field).
Description: Offer a detailed description of the violation or request. Utilizing a prewritten template from your HOA or creating a description with the help of ChatGPT can enhance clarity and effectiveness.
Deadline: Set a deadline for the request or violation to be addressed, if applicable.
Step 5: Finalize and Submit
Click the "Create Request" or "Create Violation" button to officially log the issue or request within the system.
What Happens Next?
Notification: If a household is implicated, an email notification is immediately dispatched to the members of the affected household, summarizing the violation or detailing the request.
Updates: Communitrak ensures that all individuals on the request or violation's watchlist receive email notifications regarding any updates, including new comments, file uploads, or status changes. You can add members to the watchlist as needed to keep them informed.
This streamlined process ensures that your community can effectively manage requests and violations, maintaining the well-being and order of your living environment.